Shipping Policy

ORDER PROCESSING

• Since each item is custom-made with your pet’s photo, please allow 3–5 business days for design and production before shipment.

• You will receive a confirmation email with tracking information once your order has shipped.

SHIPPING TIMES

• Standard International Shipping: 7–20 business days, depending on destination and customs clearance.

• Expedited Shipping (if available): 5–10 business days.

• Please note: these are estimated delivery times and may vary due to carrier delays, customs, or unforeseen events.

SHIPPING RATES

• Shipping costs will be calculated at checkout based on your location and chosen shipping method.

• Free shipping promotions may apply during special events or campaigns.

CUSTOMS & DUTIES

• International shipments may be subject to customs fees, import duties, or taxes imposed by your country’s authorities.

• These charges are the responsibility of the customer and are not included in our product or shipping prices.

SHIPPING DESTINATIONS

• We currently ship worldwide, except to countries restricted by carriers or trade regulations.

• If we are unable to deliver to your location, we will contact you and issue a full refund.

LOST OR DAMAGED PACKAGES

• If your package is lost in transit, please contact us at austinsxwang@outlook.com and we will assist you.

• If your item arrives damaged, please notify us within 7 days of delivery with photos of the damage, and we will arrange a replacement or refund.

INCORRECT ADDRESS

• Please ensure your shipping address is entered correctly at checkout.

• We are not responsible for delays or losses due to incorrect addresses provided by customers.

CONTACT US

For any questions regarding shipping, please contact us at:
Petzelier
📧 Email: austinsxwang@outlook.com